Privacy Policy

Last updated: January 2024

Introduction

Alpine-fell ("we," "our," or "us") operates the website alpine-fell.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are committed to protecting your privacy and handling your data in an open and transparent manner. By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide Directly

When you submit an inquiry form, book an expedition, or contact us, we may collect:

• Name and contact information (email address)
• Information about your travel preferences and requirements
• Any additional details you choose to share in message fields

Information Collected Automatically

When you access our website, we may automatically collect certain information, including:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• General geographic location based on IP address

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To process and manage expedition bookings
• To send relevant information about your requested services
• To improve our website and services
• To comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our business, under strict confidentiality agreements
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our users or others

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When personal information is no longer required, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to withdraw consent where processing is based on consent
• The right to object to processing of your information

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Alpine-fell
742 Wilderness Way, Suite 300
Calgary, Alberta T2P 1G4
Canada

Email: [email protected]